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Whenever a patient calls a toll-free line on the 99DOTS (Directly Observed Treatment, Short Course) envelope, they should have the following experience:

• The call is answered immediately.
• A brief "thank you" message is played.
• The call hangs up automatically.

In total, the call is less than two seconds long. After this sequence, the Nikshay adherence dashboard will be updated with the adherence details.

Self-reporting adherence by dispensing pills and calling toll-free numbers

Initiating adherence monitoring of the patient on 99DOTS (Directly Observed Treatment, Short-course) on Nikshay is done by the STS/ Health care provider initiating patient on treatment. 

Registering a Patient

The 99DOTS (Directly Observed Treatment, Short-course) universal envelope is developed to avoid the complexity of weight band wise 99DOTS envelope.

The overall dispensing process is easy and can be divided into these steps:

The 99DOTS product consists of customised envelopes (see Figure 1) that fit around the tuberculosis medication blister pack distributed to patients. 

Figure 1: 99DOTS Envelope

Universal Envelopes (Figure 2): Each adult patient gets the same sleeve, regardless of their weight band.

Video: Features of 99 DOTS