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99 DOTS- Troubleshooting

Whenever a patient calls a toll-free line on the 99DOTS (Directly Observed Treatment, Short Course) envelope, they should have the following experience:

  • The call is answered immediately.
  • A brief "thank you" message is played.
  • The call hangs up automatically.

In total, the call is less than two seconds long. After this sequence, the Nikshay adherence dashboard will be updated with the adherence details.

99 DOTS- Envelopes

 

The 99DOTS product consists of customised envelopes (see Figure 1) that fit around the tuberculosis medication blister pack distributed to patients. 

Figure 1: 99DOTS Envelope

 

Universal Envelopes (Figure 2): Each adult patient gets the same sleeve, regardless of their weight band.

Treatment Support Groups

Treatment Support Groups play an important role in providing treatment support to TB patients. It has been envisioned as a non-statutory body of socially responsible citizens and volunteers to provide social support to TB patients. This group goes beyond just providing treatment-related support as it also helps the community in accessing information, free and quality services and linkage to social welfare programmes without compromising confidentiality and respecting the dignity of the patient.

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