99 DOTS- Troubleshooting
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Whenever a patient calls a toll-free line on the 99DOTS (Directly Observed Treatment, Short Course) envelope, they should have the following experience:
- The call is answered immediately.
- A brief "thank you" message is played.
- The call hangs up automatically.
In total, the call is less than two seconds long. After this sequence, the Nikshay adherence dashboard will be updated with the adherence details.

